This is the Privacy Policy of COULISSE HEIR PTE. LTD. (“we”, “our”, or “us”). Your use of our services, including but not limited to your use of our website (our “Website”); the purchase of our products (our “Products”) through our online shopping portal (“Online Shop”); and your participation in our contests, lucky draws, surveys and market satisfaction research, shall be your agreement to abide by each of the terms set forth below. If you do not agree with any of these terms, please do not use our services.

  1. Consent to use Personal Data
    In the course of your use of our services, we will collect, use and disclose your personal data (“ Personal Data”). By the continued use of our services and providing Personal Data to us, you agree to the terms and conditions of this Privacy Policy and consent to the collection, use and disclosure by us of your Personal Data. If you do not or fail to supply us with your Personal Data, we may not be able to provide our services to you.

  2. Definition of Personal Data
    Personal Data includes but is not limited to your name, gender, date of birth, identification numbers, delivery and billing addresses, email address, phone number, credit and/or debit card details, Products ordered, preferences, Online Shop account details and internal protocol address.

  3. Purpose of Collection
    Your Personal Data is collected for the purposes of processing transactions and payments; membership programs and Online Shop registration; delivery and shipping; marketing, promotions and advertising; returns / refunds of the Products; requesting feedback, comments and suggestions; and joining contests, lucky draws, surveys and participating in market satisfaction research.

  4. Disclosure to Third Parties
    In order for us to process and fulfil your requests and transactions, we may disclose your Personal Data to third parties such as our service providers, software vendors, affiliated companies, agents and professional advisors, whether within or outside Singapore. In the event of a sale of business to third parties, we may transfer your Personal Data to such third parties as part of the transaction.

  5. Access & Retention Rights
    You may request access to your Personal Data stored with us. Where permitted by law, we may charge you a reasonable administrative fee to enable / allow you access to your Personal Data stored with us. Your Personal Data will be retained by us for as long as it is necessary for us to fulfil the purpose which the Personal Data was collected.

  6. Your Responsibility to Provide Accurate Personal Data
    You are responsible for ensuring that your Personal Data disclosed to us is complete, accurate, current and updated. If you have an Online Shop account, you should update your Personal Data by logging in to your Online Shop account and making the changes yourself. If you do not have an Online Shop account, please contact us by email and we will assist to update your Personal Data accordingly.

  7. Cookies & Analytics
    7.1 Cookies. Most browsers are set to automatically accept cookies that help recognize a particular user over a period of time. Our Website requires the use of cookies to provide you the full experience of browsing and shopping on our Website. Disabling cookies may restrict your use of some features of our Website and would deprive you of the full experience and features of our Website.
    7.2 Google Analytics. Our Website uses Google Analytics, which is a tool for us to analyse how users use our Website. The information generated by the cookie about your use of our Website will be transmitted to and stored by Google on servers in the United States of America.

  8. No minors
    We do not collect Personal Data of persons under the age of 18. If you are under the age of 18, you are not permitted to disclose your Personal Data to us.

  9. Singapore Servers
    Personal Data sent to us will be stored in servers located in Singapore. Your disclosure of your Personal Data to us shall indicate your acceptance of the application of Singapore laws.

  10. No Responsibility for Third Party Websites
    You acknowledge that this Privacy Policy does not cover other websites that you may access from our Website, if any. We are not responsible for third party websites. We recommend that you familiarise yourself with the terms and conditions of third party websites.

  11. Updates
    We reserve the right to amend this Privacy Policy from time to time and the updated versions will be posted on our website. Any changes to this Privacy Policy will become effective from the time such revised Privacy Policy is posted on this Website. Your use of our services implies your acceptance of our revised Privacy Policy.

  12. Contacting the Personal Data Protection Officer
    Should you have any queries, comments and complaints regarding the Privacy Policy and our treatment of your Personal Data, please contact us by email, [email protected], and we will put you in touch with our Personal Data Protection Officer.

    Last updated 30 May 2022